FANNI CSINCSÁK

Redirected a client's planned platform migration after an audit revealed feature gaps and usability as the core issue, not tech stack, resulting in a 15% rise in returning users and a 4% increase in sales.

Extended the audit approach across diverse clients, delivering findings via Kanban, Jira, and Confluence to inform strategic decisions.

Designed core data-visualization views and interaction patterns for the MVP, then built the product demo and go-to-market materials used in the company's next funding round.

Shipped first usable prototypes within about 8 weeks per engagement for early-stage clients including Cence, Orbit, Claimit, and Soldnest, starting from scratch with no existing roadmap or prior research.

Led AI-assisted triage across Incident, Problem, Knowledge, and Notifications modules using ServiceNow's NowAssist virtual assistant, reducing average time to acknowledge priority incidents by 30%.

Developed a change-opening assistant that guides requestors, cutting average creation time from 15 to 7 minutes and improving policy compliance from 72% to 89%.

Established an internal review framework for evaluating and prioritizing new AI use-cases across the ITSM portfolio, covering intake criteria, risk assessment, and post-launch monitoring.

Rolled out predictive workflow improvements using ServiceNow's Predictive Intelligence classification, reducing average time to resolve incidents by 20% across key modules.

Directed three Scrum squads and their product area leads, increasing first-pass story acceptance from 68% to 82%.

Established Business Analyst practice standards across squads, reducing engineering rework by 30%.

Introduced behaviour-driven development standards, cutting cycle time for complex items from 14 to 11 days.

Led discovery and experimentation on high-value home loan and mortgage funnels, leveraging Amplitude and A/B testing to guide scope and improve lead conversion by 12% over an 8-week window.

Conducted internal team and customer interviews and usability testing, identifying sign-up and checkout blockers on the mortgage sign-up funnel, increasing completion rate by 10%.

Standardized reusable journey and UI patterns in Figma across Product and Engineering, reducing front-end build time by 12% over two quarters.

Developed and delivered comprehensive curriculum for UX/UI, product design, and IT/management courses, fostering the next generation of technical talent for 800+ students.

Embedded as product lead across a portfolio of early-stage and growth-stage clients spanning fintech, SaaS, and AI-focused startups, including Column Tax, Copy.ai, Roboflow, and NFT.com.

Contributed to clients raising Series A funding post-engagement, including Column Tax ($26.8M), Copy.ai ($13.9M), and Roboflow ($22M).

Reduced core user journey steps by 50% by simplifying two flows: FBAR tax filing and importing transactions through PDF/CSV bank-statement parsing.

Increased week-four retention from 20% to 28% across two releases from a small pre-PMF user base.

Designed the registration and bank-data-import onboarding flow, prioritizing clear guidance for users linking external financial accounts.

Translated Sales and Marketing requirements into CRM and invoicing workflows, integrating Twilio, Intercom, HubSpot, and Salesforce, successfully shipping the early-stage startup's CRM product to market.

Reduced escaped defects per release by 25% and doubled release cadence through tighter sprint discipline and story readiness standards.

Conducted user interviews and prioritization workshops for enterprise clients, focusing roadmaps on highest-value features and flows to improve product and UX.

Shaped Jurisage, an AI-assisted legal-tech product, in its early stage by running 20+ interviews with data scientists and prospective legal-tool users, defining features and informing MVP scope.

Contributed to the product later raising $1M in total funding from angel investors.

Managed a public-sector energy client's project-tender application end-to-end, covering project plan and pricing, and delivered an early concept in FigJam, Miro, and Figma.

Designed UI/UX for two in-house products (a babysitter-search app and a grocery-ordering marketplace) alongside client marketing projects.